Frequently Asked Questions
How can I change the address on my order?
Please reply to the order confirmation email with your full new address.
Can I modify my existing order?
Reply to the order confirmation email with what you'd like to change, please be specific. Your order will be adjusted and you'll receive a confirmation email.
Can I cancel my order?
Preorders cannot be cancelled. Orders with only in stock items may be cancelled until the order has had the shipping label generated.
When will my order ship?
Preorders have to be manufactured first, and then will be shipped to you. Please check the preorder information on the product, and check the Monthly Updates.
Orders with only in stock items are usually shipped within 7 days.
When will you update on x?
Monthly Updates on all projects are towards the end of the month.
Will you have extras for x project?
Usually 10% extra is ordered to fulfill the preorder with a-stock, the extra will be sold once the preorder is completely fulfilled, and the extras will most likely be b-stock.
Will you do another round of x project?
If the demand is high, yes.
When will x preorder start?
I want to produce my own plate, where can I find the files?
Files are pinned in #general on the Noxary Discord server.